2. Delivery Charges

Delivery Charges may apply to your order, depending on the selected delivery method and your location. This charge will be displayed during the checkout process, and you will have the opportunity to review before placing your order.

3. Delivery Timeframes

The estimated delivery time period will depend on your location and other factors. We provide estimated timeframes in order to account for unforeseen circumstances, such as weather conditions or unexpected delays with delivery carriers which can affect delivery dates. You will receive a confirmation email and later a phone call with the expected delivery date once the delivery is confirmed.

4. Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete to avoid delays or misdeliveries. We will not be responsible for any delays or additional charges incurred due to an incorrect or incomplete shipping address provided by the customer.

5. Delivery Process

Our delivery team or our trust shipping partner will deliver the products to the delivery address provided during checkout. You may be required to sign for the delivery as proof of receipt. If you are not available to receive the delivery, a notification will be left, and you may need to reschedule the delivery or pick up the products from a designation location. There may be a cost associated with a rescheduled delivery.

a. Please note for large appliances it is the customer’s responsibility to prepare the space to receive a large appliance. The delivery team will assess the situation upon arrival and determine the best course of action. If it is determined that the doors or handles must be removed to comeplete the delivery. There will be an additional cost for this service to be paid to the delivery team. The labour, time and material required to safely remove and reinstall the doors or handles will be covered by this cost. The customer has the right to decline and the appliance will then be delivered to the porch or garage. Please note that damages incurred to the appliance while personally handling it, will not be covered by your warranty.

b. Customers must transport and handle refrigerators and freezers picked up in store in an upright position; failing to do so will void the warrant.

6. Delivery Issues

If you encounter any issues with the delivery of your order, such as missing items, damaged appliances – other than disclosure, or any other concerns, please contact customer service team at support@yegappliances.ca as soon as possible. We will work with you to resolve the issue and ensure your satisfaction with you delivery.

7. Changes to Delivery Policy

We reserve the right to modify or update our Delivery Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order on our website, you acknowledge and agree to our Delivery policy.

2. Order Processing

Once you order is place, It will be processed and prepared for shipment. The processing time may vary depending on the availability of the products, shipping location and other factors. We strive to process orders as quickly as possible, but please note that delays may occur during peak seasons or due to unforeseen circumstances.

3. Order Updates

You will receive regular updates via email regarding the status of your order, including order confirmation, order processing and shipping confirmation with tracking information. You can also log in to your account on our website to check the status of your order.

4. Order Changes and Cancellations

If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that order changes or cancellations may not be possible once the order has been processed or shipped. In such cases, you may need to initiate a return following our Return process.

5. Order Delivery

We partner with reliable shipping/delivery companies to deliver your order to the shipping address provided during checkout. Please ensure that the shipping address is accurate and complete to avoid delays or misdeliveries. Delivery times may vary depending on the shipping method selected, shipping location and other factors beyond our control.

6. Order Issues

If you encounter any issues with your order, such as missing items, damages or defective products outside of disclosure and as is condition, or any concerns, please contact us as soon as possible. We will work with you to resolve the issue and ensure you satisfaction with your order.

7. Changes to Manage Order Policy

We reserve the right to modify or update our Manage Order Policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order on our website, you acknowledge and agree to our Manage Order Policy. Please contact us if you have any concerns or questions about our Manage Order Policy.

GENERAL

Warranty provided is a functional warranty only and covers only parts and workmanship. Decisions as to whether parts replacement or repair is necessary will be made by us, in our reasonable discretion. We have the sole right to determine whether the appliance will be repaired or replaced, but are not responsible for any delays in obtaining parts or replacement appliances. Certain limitations of liability apply for all types of equipment. All equipment is subject to these Terms and Conditions, including eligibility requirements, limitations and exclusions referred to in “Dwellings”, “Technician Safety” and “General Exclusions” sections.

For covered appliances, we will make commercially reasonable efforts to locate replacement parts and provide services to restore your product or unit to its original working condition. In the event that a replacement part is not available during the coverage period or our Authorized Repair Technician determines that it is not commercially reasonable to repair the appliance. We may at our discretion, choose to provide you with a replacement unit of equal value to your purchase price. Note that the replacement may or may not be the same brand. Any replacement parts used to repair your eligible appliance may, at our discretion, be new, refurbished or non-original manufacturer’s parts that perform to the factory specification of the eligible appliance. We are responsible for installing replacement of similar features, capacity and efficiency, but not for matching dimensions, brand or colour. Commercially reasonable efforts will be made to match dimensions, brand or colour. We are not responsible for upgrades or for the cost of construction, carpentry, or other modifications made necessary by existing equipment or installing different equipment. In the event the covered appliance is not cost effective to repair, we, at our discretion, may replace your covered appliance with an appliance of like kind and quality. The price of the replacement appliance shall not exceed your purchase price of the covered appliance. Please note that if manufacturer warranty is provided with your appliance all warranty coverage with YEG Appliances will be voided and covered by the manufacturer.

DIAGNOSIS

We will diagnose and repair equipment in accordance with the terms and conditions as long as the equipment is:
• Located within the confines of the permanent foundation of your residence
• Properly installed and in proper working order on the effective date
• Safely accessible for diagnosis and repair by the authorized repair technician
• Located in a safe environment for our authorized repair technician

LIABILITY

YEG Appliances will diagnose and repair problems on the first service visit; however, it is not always possible. We are not liable for losses or damages resulting from misdiagnosis or delays in completing diagnosis or repairs. If we do not correct or repair a problem covered by your warranty or if a replacement part fails, our sole liability will be to correct the problem and, if necessary, to provide an additional replacement part. In no event are we liable for indirect, consequential or economic damages or for loss or damages to any person or property, indirect, consequential or incidental arising from the use or inability to use the equipment to the extent such may be disclaimed by law, nor do the terms and conditions cover any defects which are subject to a manufacturer’s or distributors recall, in-home warranty, or which are covered under a manufacturer’s, distributor’s, or builder’s program of reimbursement, pre-existing defects or deficiencies in existence prior to enrollment are excluded from coverage. All parts and labour covered by YEG Appliances must be provided by a YEG Appliances authorized technician. We cannot reimburse you for parts and labour provided by a technician not authorized by YEG Appliances.

EXCLUSIONS

GENERAL EXCLUSIONS

In the event your appliance(s) have been altered, tampered with, or used in a way not prescribed by the manufacturer, your warranty will be VOIDED. Furthermore, costs will not be covered if repairs are needed because of design faults which existed before your warranty became effective, abuse, tampering, alterations or repairs by persons other than us, accidental or deliberate damage, loss, theft, freezing weather conditions, subsidence, structural repairs, fire, lightning, explosion, earthquake, flood, storm, acts of war or other insurable risks, the thermostat is not at the proper setting, the household electrical fuse or breaker required for the unit is blown, the heating unit or cooling unit has been turned off, improper sizing or application of the equipment, redecoration or renovation related work or pre-existing defects and appearance due to cosmetic denting, scratching and blemishes or due to wear and tear and use of the appliance(s). YEG Appliances or its technicians are not responsible for any damages to your property resulting from the repair or installation of your appliance(s).

The warranty provided hereof is valid for the following warranty period. For sales made by
YEG Appliances directly to a customer, this warranty period shall be:
• Refurbished Appliances (over 5 year): 30 days warranty
• Refurbished Appliances (less than 5 years): 3 months warranty
• Scratch and Dent Appliances (Open Box): 3 months warranty
• Factory Sealed (Brand New in Box) Appliances: 1 year warranty

Your warranty does not cover: Parts, components not specifically listed in these terms and conditions or that relate to a manufacturer’s part recall, providing for or closing access to covered items, except as noted in these terms and conditions, service or repairs of equipment that are related to inadequacy or lack of capacity, improper installation, previous repair, design or any modification to the system or appliance, unless performed by us under these terms and conditions, electronic, computerized energy management systems or devices, such as “Smart House”, service, maintenance repair, or replacement necessitated by any loss or damage resulting from any cause other than normal usage, loss or damage due to chemical or sedimentary build-up, appearance due to cosmetic denting, scratching and blemishes, misuse or abuse, unauthorized repair by others, failure to clean or maintain the equipment, rust, corrosion, insect infestation, mold, mildew or bacterial manifestations, missing parts, structural change, fire, freezing, electrical failure or surge, water damage, lightning, mud, earthquake, soil movement, windstorms, hail, theft, negligence, intentional acts, riot, accidents, pet or pest damage, acts of God, or failure due to excessive water pressure or any other perils are not considered loss or damage by normal use, components and/or any subassemblies that are covered by a manufacturer’s, contractor’s, builder’s, or installer’s warranty or program of reimbursement, upgrades or for the cost of construction, carpentry, or other modifications made necessary by existing equipment or installing different equipment, preventative maintenance, consumable items, including but not limited to fillers and fuses, and, replacement of spoiled food as a result of failure of equipment or electricity outage.

BUILDING AND ZONING CODE REQUIREMENTS OR VIOLATIONS

If current building or other code violations are discovered before or during the diagnosis or repair of equipment, we shall not be required to repair or service the equipment until you complete the necessary corrective work at your own expense. If additional costs are incurred in order to comply with local, provincial, or federal law, we shall not be responsible for that additional expense. We are not responsible for service or repair of equipment when permits cannot be obtained and we will not pay any costs relating to permits.

HAZARDOUS MATERIAL AND ENVIRONMENTS

We shall not cover service involving hazardous or toxic materials, asbestos, lead or the disposal of refrigerants or contaminants.

No service or repairs under the warranty will be provided if our authorized repair technician refuses to enter a hostile residence or refuses to enter a residence due to the presence of animals, insects, unsanitary conditions or unsafe conditions including equipment that is not easily accessible. In the event of such unsanitary or unsafe conditions, as determined by us acting reasonably we may, in our sole discretion, terminate your warranty.

DELIVERY

Delivery of all appliances is negotiated between the customer and the YEG Appliances at the time of purchase. Delivery costs are pre-determined by an external partner, it’s up to the customer to accept terms of the delivery regarding the specifics. YEG Appliances will make arrangements for delivery and/or warranty directly with the consumer. YEG Appliances takes zero responsibility and liability for any damage or loss during delivery. All responsibility and liability should be dealt directly with the delivery company.

GUARANTEES AND WARRANTIES

YEG Appliances stands its’ policy as far as images and prices of appliances being in fact as they are. Appliances are sold through liquidation, scratch and dent and refurbished are ‘sold as is’. It is understood and accepted that the customer accepts these terms and conditions once purchase is made.

RETURNS, REFUNDS AND COMPLAINTS

Refunds only exist if the appliance is sold not as advertised then there in YEG Appliances will assist the customer with refunding the purchase price and sales tax. Delivery charge is not refundable. YEG Appliances stands by the theory of “what you see is what you get”. YEG Appliances will handle complaints; we welcome feedback of our buyers’ full purchase experience. Complaints will be taken very seriously and dealt with swiftly.

GOVERNING LAW

This agreement is governed by the laws of the Province of Alberta and Canada.

ENTIRE AGREEMENT

These terms and conditions, including any attached schedules, and the signed application form (together, the “Agreement”) make up your agreement and is the entire agreement between you and us. There are no other written or verbal representations, rights, obligations, or inducements (including those of sales agents) that are binding on us.

CONFLICT

If there is a conflict between the information on the application for and these Terms and Conditions, the Terms and Conditions take priority.

ASSIGNMENT

We may assign any or all of our rights and obligations under this agreement or pledge the agreement or proceeds thereunder as security for any obligation, without your permission. If you want to assign this agreement to anyone else you will need our written consent to do so.

NOTICE

We can provide notice to you by personal delivery, mail (including registered mail), and phone or by email. If the email addresses which you have provided us changes, you will need to give us your updated email address.